Frequently Asked Questions (FAQ)
Find out more about our natural protection and care products for humans and animals. Find answers to the most frequently asked questions about ingredients, application and more at Balau Naturkosmetik.
Product Information
Yes, all products are made from natural ingredients and are free from harmful chemicals.
Yes, our products offer both protection and care for humans and animals. They are specially formulated to be effective.
No, no animal testing is carried out. All products are cruelty-free.
Durability and Application
The products have a shelf life of at least 12 months from the date of opening.
Yes, the products are gentle and suitable for all skin types, including sensitive skin.
ordering and delivery
Deliveries to Germany: For deliveries to Germany we charge the following shipping costs per order:
- Order amount 0.00 € - 59.99 €*: 4.90 € shipping costs
- For orders over 60 €* we offer free shipping
Delivery times within Germany are 2-5 working days.
After ordering, an email will be sent with a tracking number. This allows the status of the delivery to be checked online at any time.
contact
Customer service can be reached via the contact form on the website or by email at info@balau-naturkosmetik.de . Inquiries will be answered as quickly as possible.